CUSTOMER SERVICE TIER I

Full Time
Oklahoma City, OK 73108
Posted
Job description

Pay: $14.13-$16.34

Schedule: Flexible

EXAMPLE OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I

  • Provide timely and accurate information to customers requests and concerns
  • Assist customers, sales, and delivery drivers with purchases
  • Inbound calls and face to face interaction with customers regarding warranties and returns
  • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
  • Flows up with factory on outstanding service orders to update status
  • Works non-sellable report to eliminate items waiting on parts
  • Partner with sales associates to meet and exceed customer service expectations
  • Ability to organize and manage multiple priorities
  • Maintain the office appearance by keeping everything neat and clean; file the daily invoices.

Perks that come with the job as Customer Service Tier I

  • Fun work environment!!
  • Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
  • Paid Vacation
  • Employee Discounts 10%

Did we mention that we have a SIGN ON BONUS! $250 after 30 days of employment and $750 after 180 days of employment!

EMPLOYEE STANDARDS FOR CUSTOMER SERVICE TIER I

Ability to repetitively use arms, hands, and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

**Non Safety Sensitive Position**

Job Type: Full-time

Pay: $14.13 - $16.34 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Tulsa, OK 74133: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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