Job description

Role: Customer Service Technician

Shift 9:00 AM to 5:30 PM MON- FRI

Description:

• Customer Service Techs will have a thorough understanding of all departmental operations and provide support to customers and field personnel as the primary contact for trouble shooting and resolving product problems; provides critical account support where required;
• Handles high volume of critical, high risk accounts in addition to other routine requests.
• Applies knowledge and creativity to recognize cause and effect conclusions.
• Integrates corporate wide and marketing specific strategies and objectives in day to day operations.
• Handles customer phone calls related to products; analyzes problems and directs customers in troubleshooting activities; tests success of troubleshooting and diagnoses the probably cause; systematically eliminates alternatives; provides troubleshooting solutions and training as appropriate.
• Documents product complaints and inquiries within established guidelines.
• Provides data to the organization on customer uses/preferences leading to customer driven design/customer usability; Performs work in accordance with defined methods and procedures.

Qualification/ Experience

• High school diploma is required.
• Certificate or Associates in Life Sciences, Medical Technology, Engineering, IT, or related fields is preferred.
• 2 years of lab or nursing or med tech or related medical technical experience, OR 2 years of hardware, software, and networking technical support is required

Job Types: Full-time, Contract

Salary: $25.00 per hour

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
candidate pe ghar ke bhar

Ability to commute/relocate:

• Princeton, NJ 08540: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Call handling, answering incoming, outgoing calls, MS OFFICE, DATA ENTRY PROFICIENT, 2 years of lab or nursing or med tech or related medical technical experience, OR 2 years of hardware, software, and networking technical support is required

Education:

• High school or equivalent (Required)

Experience:

• Customer Support & Client Services Occupations: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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