Why Foundever™

Go further with Foundever™. Are you ready to move your career forward? We are looking for Customer Service/ Tech Support to join our team of incredible people. At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling.

Work with Us and You'll Enjoy:

• $15/hour
• Hands-on, 100% paid training
• EverBetter wellness program
• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

Location Requirements:

*** This is an On-Site Position***

Location Requirements: 800 Town Center Dr, Langhorne, PA 19047

Core Responsibilities:

• Handle inbound service calls and provide accurate account and product information
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
• Drive customer satisfaction through voice, chat, and/or email communications
• Balance and navigate through multiple systems

Qualifications:

• Pass a criminal background check
• Have a high school diploma or GED
• Eager to advance your career with a reliable company
• Work well with a team or independently
• Commit to a 40hr working week

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.