The role of the Service Team Lead for Costa US is to manage the maintenance proactively and reactively, of all Costa US B2B assets. Some key responsibilities include the below:

• Set up a US-wide service capability to enable machines to be installed at Customer premises throughout the USA
• Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix
• Ensures third Parties take ownership to raise the bar and represent Costa in the appropriate way so Customers and Consumers think we are one company
• Continually looks to develop the operational capability, monitoring the Mean time between failure and aligning with the Platform and other Costa Markets
• Owns the operational expertise for all the B2B platforms and is the go to centre of knowledge for all the internal functions (sales)
• Integrates with the Central Ops Manager for a seamless approach to the ops function.
• Introduce innovative processes and procedures by benchmarking against our competitors and the industry whilst bringing in fresh thinking from outside
• Accountable for running the ‘Centre of Excellence’ the model operation in the Atlanta area

Qualifications & Skills:

• Bachelor's Degree
• Depth of experience in operations delivery
• An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams
• P&L Management
• Good knowledge of B2B business environment.
• Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma
• Excellent communicator, with strong influencing skills, able to operate effectively in a matrixed organization
• Creative thinker with the ability to identify innovative business solutions and get them implemented
• Strong organizational skills, attention to detail, able to embed a continuous improvement mindset across the different teams

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.