Job description
Customer Service Specialist II
Primary Location: City, State
V-Soft Consulting is currently hiring for a Customer Service Specialist II for our premier client in Lewisville, New York.
Education and Experience »
- High School Preferred.
WHAT YOU’LL DO:
Job Responsibilities:
- The Customer Service Specialist is responsible for handling questions, comments and complaints regarding the company's products or services.
- Under moderate supervision, this job is the first line of support to resolve routine customer issues.
- The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties:
- Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
- Provides outstanding customer service to ensure service levels are achieved and exceeded.
- Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
- Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
- Refers customers to published materials, secondary sources, or more senior staff.
- Documents customer feedback and complaints.
Interested?
Qualified candidates should send their resumes to kpotukuchi@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-SM2
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.