Job description
WESTNET Inc. is a full-line distributor of quality Medical/Surgical supplies, Equipment and Life Science products. We represent the premier manufacturers in the industries and we take pride in providing our customers with the latest and most sought after products at competitive pricing with exceptional customer service. Westnet began as a start-up company in 1994 and has evolved into one of the most competitive regional medical & research distributors in the country. Westnet is based in Canton MA with additional locations in Baltimore, MD, and Wilmington, DE. Westnet employees 35+ people and offers a full benefit package.
POSITION DESCRIPTION:
Customer Service Specialist would be reporting to the General Manager. This position will fill the position of Customer Service Representative who will be responsible for heavy data entry, processing orders, customer service and general office duties. We are looking for someone who is detail-oriented and has excellent data entry skills with attention to accuracy. This is an office position working the hours of 8:30 am to 5:00 pm.
RESPONSIBILITIES:
- Prepare and follow up on quotations for customers
- Process catalog and sample request inquiries for internal and external customers
- Handle customer request for returns and coordinate necessary paperwork
- Research and resolve customer issues within expected time frame
- Track order shipments, provide product availability on back orders, facilitate answers for billing inquiries, and assist customers with additional inquiries
- Answer first level of technical questions on our products
- Assist in retrieval and customer follow up for voicemail and email inquiries
- Conduct administrative and other duties, as requested
- Communicate with customer regarding any order status changes, confirmation of orders and/or other issues as they arise.
- Interface with internal departments to insure orders are filled in a complete and timely manner.
- Enter and maintain accurate and complete customer files to include all applicable data on each customer. Maintain hard copy customer files.
- Other tasks and duties as required
EDUCATION & EXPERIENCE:
- Minimum Associate degree or 3 years relevant experience
- Proficient with Microsoft windows and Outlook
- Sage experience
- Strong data entry
- Strong attention to detail
- Great customer service skills
- Effective and professional verbal and written communication
- Ability to prioritize and complete work amidst interruptions in a busy work area
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
COVID-19 considerations:
Yes, following CDC guidelines. Masks worn when required, Temperature checks when necessary, Covid 19 tests periodically.
Ability to commute/relocate:
- Canton, MA 02021: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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