Customer Service & Sales Representative
Job description
Job Description
Our office is growing! We are looking to hire the right individual to join our outstanding Customer Service Sales Team at an entry level, with the opportunity to grow.
We are currently seeking full & part time positions in Buena Vista and Leadville, CO.
Our Customer Service Sales Representatives must be licensed or willing to become licensed. Since the CSSR interacts with customers daily, it is imperative they have the ability to upsell, cross sell, and write new business for the agency.
The role requires someone who is not afraid to take the initiative to reach out to someone they do not know. They should be able to build rapport with a prospect and have the confidence to offer guidance to clients and resolve complex issues.
It is important that the CSSR have great communication skills, including the ability to listen and focus on positive outcomes and to effectively communicate to the prospect or the client how the agency can help them. Must live in or be willing to relocate to the Buena Vista or Leadville area.
Salary Range: $30000.00 - $50000.00 per year
Benefits
Starting salary based on experience & License status (hourly rate) PLUS commission
Weekends Off
Paid Personal Time Off
Paid Holidays
Hands-On Training
Performance Bonuses
Responsibilities
Selling - Meeting individual performance metrics and goals, prospect leads provided
Prospecting, marketing, and potential cold calling
Multi-tasking - Able to successfully juggle multiple priorities at any given time
Attention to Detail - Maintain accurate and descriptive accounts of all customer integrations
Communication - Possess outstanding written and verbal communication skills
Proficient job skills such as: Process customer policy change requests, complete Evidence of Insurance requests, immediately greet all customers entering the office in a friendly and helpful manner, take premium payments from customers, treat each customer contact as a cross and/or up-sell opportunity, generate insurance quotes, provide exceptional customer service, respond to all inquiries, cancellation requests, and sales requests immediately, and understand basic product, billing, underwriting and processing guidelines
Teamwork- Accept feedback when offered and work well with others
Problem Solving - Able to research and identify timely solutions to customer related problems
Requirements
Bilingual (English-Spanish) is a plus!
Possess a genuine willingness to learn, be intuitive, resourceful, and coachable
Possess an upbeat, positive, and enthusiastic attitude
Confident, self-starter who works well independently
Willing to follow through and exceed current and prospective client expectations
Problem Solving Skills
Be able to obtain or currently possess a Property & Casualty Insurance license
Position requires adherence to strict federal and state rules; please do not apply if you have been charged with theft, criminal violence, or any drug related convictions or violations within the last seven years.
Company Description
District 50 works with insurance agency owners and their teams to provide insurance coverage for families in our local communities
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