Job description

Front Desk Assistant Manager - Upscale children’s salon

Do you love people and good vibes? Do you thrive in high energy environments? Great at managing people? Have high energy? Keep reading…

Our unique children’s salon delivers an exceptionally upbeat, positive experience to our customers from the moment they walk in and our Customer service team plays a big part in this. We are looking for day-makers! If you have an outgoing personality, great customer service skills, the ability to work in a fast-paced environment, outstanding time management skills, and of course management skills or prior experience as a manager - we want to talk to you.

The Customer Service Front Desk Assistant Manager provides exceptional service to our clients every time they visit. Beyond hospitality and customer service, the Customer Service Assistant Manager also supports the smooth running of salon operations and helps manage the flow from open to close.

RESPONSIBILITIES

• Provide a high level of customer service to customers
• Resolve any Customer Service issues that arises with professionalism and aligned with the company's values
• Provide support to hairstylists
• Assist salon management in daily tasks
• Facilitate successful appointment check-in process including seating and communicating with stylists at check in
• Book new appointments
• Be proactive, helpful and efficient
• Be a team player and promote camaraderie
• Promote and maintain the Sharkey’s Cuts for Kids brand aesthetic, atmosphere and culture
• Manage day to day business

QUALIFICATIONS

• Prior customer service management
• Prior experience managing a team a plus
• Outstanding customer service and problem-solving skills
• Exceptional communication skills and ability to work with a wide range of personalities
• Friendly and professional phone and email etiquette
• Experience with basic word processing and spreadsheets a plus
• Experience with Salon Ultimate software a plus but not necessary
• Salon experienced preferred

SCHEDULE & AVAILABILITY

• Full time
• Flexible schedule

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Coppell, TX 75019: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 3 years (Required)

Work Location: One location

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