Job description

Company Description:
WeDriveU is the leader in transportation solutions, specializing in corporate, university and hospital shuttles for millions of annual passengers. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Learn more at www.wedriveu.com.

Job Description:
The Customer Service Representative (CSR) will report to the Program Manager and Operations Manager and receive guidance or direction from the client’s or HQ’s Transportation Management Team. The CSR will provide exceptional customer service to our client’s employees, respond to all employee’s transportation requests/queries, and monitor transportation services for shuttle and tram programs.

**This site requires Covid 19 Vaccination to work on job site.***

Duties and Responsibilities:

• Provide outstanding customer service.
• Assist with managing crowds.
• Ensure commuters are directed to the correct buses and provide ETA and route information, as necessary.
• Respond to any questions relating to services and ensure passengers of any route or service changes.
• Monitor vendor/operations equipment to ensure safety of passengers and report any service concerns to the Transportation Center.
• Ensure that all bus routes are operating are constantly operating and adequately servicing the client’s needs.
• Managing the flow of passengers and making sure all passengers are self-distancing.
• Enforce company’s passenger policies and procedures.
• Troubleshoot shuttle items in real time as it relates to signage, barriers, and staging.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Excellent written and verbal communication skills

• Able to work a split shift and with flexible with hours.

• Standing outside for prolonged periods of time - up to 8 hours or more per day.

• Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment.

• Additional skills and physical demands may apply.

Education and Qualifications:
Hard requirements:

• 2 years of customer service experience.

Preferred requirements:

• Security background.
• Highschool diploma or equivalent.

***EEOC*WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Location: 42335 Boscell Rd,Fremont,CA 94538,USA, Fremont, CA 94538Location: 42335 Boscell Rd,Fremont,CA 94538,USA, Fremont, CA 94538

Job Type: Full-time

Pay: $23.00 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.