Job description

Manchester Motor Freight is growing and has an immediate opening for a Customer Service Representative in our Salt Lake City office.

Our customer's needs require individuals who possess superior critical thinking skills, the ability to create solutions that exceed customer expectations and company objectives, and can effectively manage their workloads through solid tactical planning while quickly adapting to a dynamic environment. This position also requires impeccable oral and written communicative skills, the ability to demonstrate leadership and work well within a team environment. Responsibilities: The customer service representative will manage asset utilization and drivers to ensure high delivery of customer service and fleet profitability. They will also be involved with data entry, customer support, and communication between truck and customer.

Additionally, the customer service representative assists, coaches, and mentors drivers with all training and administrative items.

Responsibilities are, but not limited to:

• Handling urgent situations in a timely and professional manner while maintaining your poise

• Tracking drivers, loads and rail schedules to increase driver productivity and service results

• Effectively manage safety results by creating and enhancing an aggressive safety program

• Effectively network with our customer service, planning and finance functions

• Planning future workload with an emphasis on success and high driver productivity

• Other duties and responsibilities as required

Qualifications:

• The ideal candidate is a professional with excellent written and verbal communication skills

• Transportation, supply chain or logistics experience is preferred but not required

• Previous intermodal experience a plus

• Strong coaching and mentoring skills

• Strong organization and planning skills as they pertain to daily trip planning and schedules

• Possess working-level knowledge of transportation P&L metrics and levers to drive profitability

• Above average computer skills with emphasis on transportation-specific software/platforms

• Ability to prioritize workload and thrive in a fast paced, high stress environment

• Team player

ABOUT MANCHESTER MOTOR FREIGHT

Manchester Motor Freight is an intermodal drayage trucking company headquartered in Manchester, New Hampshire and serving all six New England states: Massachusetts, Connecticut, Rhode Island, Maine, New Hampshire and Vermont . For over 40 years, Manchester Motor Freight has provided the finest quality trucking service in the region. In 2018 we expanded to Salt Lake City and we now provide trucking services to UT and surrounding state. Also in 2020 we opened in Denver and run operations out of Salt Lake City.

Our reputation for fast and efficient transportation is testimonial to our dedication to being the best trucking company in the intermodal drayage industry. We utilize a diverse and loyal group of experienced owner-operator truck drivers who bring a wealth of knowledge and dedication to our trucking operations. We also employ a core group of company truck drivers who operate our state of the art, late-model, MMF branded fleet which consists of sleeper and day-cab trucks.

On the office and administration side our team is the best in the business. Many of our dispatchers are former Manchester Motor Freight truck drivers who have transitioned into the dispatching roll. They know first-hand what it takes to manage a successful intermodal drayage trucking operation. Our dispatchers are conscious of all the needs of our truck drivers, the requirements at the specific CSX and Norfolk Southern Railroad terminals in Springfield and Worcester, Massachusetts and Ayer, Massachusetts, and the requirements of each of our specific customers. Having a broad range of experience both as truck drivers themselves and as intermodal dispatchers provides them with the skills and knowledge to balance all of the various requirements for each shipment.

The majority of our team has been with MMF for over ten years and share the same vision and goal of maintaining Manchester Motor Freight's position as the leading intermodal drayage trucking company in New England.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Salt Lake City, UT 84104: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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