Requisition No: 791561

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005638

Position Number: 73005638

Salary: $35,199.96 - $43,972.92 plus $1,268.76 Competitive Area Differential (CAD)

Posting Closing Date: 01/17/2023

Florida Department of Revenue

Child Support Program

Customer Service Representative I (Revenue Specialist III)

Fort Lauderdale

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Experience processing information using a computer system
• Experience conducting research and analyzing information to make decisions.*
• Experience communicating with others to gather information.*

SUBSTITUTIONS:

• Relevant education may substitute for the required experience.

PREFERENCES:

• Experience with negotiation techniques in a business setting.

SPECIAL NOTES:

• Standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• Gaps of employment of 6 months or more must be addressed on the application and each field (name of employer, address, city, and state, dates of employment, phone numbers, etc.) must be completed.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Applicants who do not provide all necessary information, may not meet the requirements for this position.

SALARY: $35,199.96 - $43,972.92

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Naomi Johnston, 954-267-4486, Naomi.Johnston@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ONLINE SKILLS ASSESSMENT: After the advertisement closes, candidates who meet the minimum job requirements will be contacted by email with instructions for taking an online skills assessment. To be considered for an interview, the candidate must complete the skills assessment by the deadline given and achieve a score of at least 70%. Candidates who completed a skills assessment for the same class title within the past 180 days, and are not eligible for veterans’ preference, will not be retested. The candidate’s previous test score will be used.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. (Additional positions filled from this ad may not be eligible for a Competitive Area Differential (CAD) pay additive.)

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.