Job description

Do you enjoy working in a fun, diverse environment?

Are you looking to expand your skills in a new industry?

We are looking for highly motivated professionals to join our team as full-time, entry-level Customer Support Representatives. We offer competitive wages and paid training to acquire the skills you need to feel confident in your role. A successful candidate will be friendly, and accountable. This position is ideal for someone who is looking to embark on a new career with room for growth or looking to join a new industry!

Daily Responsibilities

· Answering requests and questions from customers and Technicians via phone, chat, and email regarding pricing, procedure, and pest control methods

· Learning and using industry-specific software to manage customer relations

· Effectively scheduling new and existing recurring monthly/quarterly programs and other services for customers

· Problem solving to find the most effective/efficient solutions and explaining the recommended services and programs

· Aiding technicians and supervisors in creating and sending proposals to customers; properly setting up work orders based on proposals

· Accepting payments via phone, mail, and electronic communications

· Assist in emailing/mailing work orders, invoices, and other Company documents

· Compose and deliver large-scale proposals and customer reports at a frequent and fast rate

Candidate Requirements

· Ability to pass a background check

· Trustworthy with excellent judgement, observational skills, and attention to detail

· Positive personality; a team player who is confident and eager to grow

· Ability to work independently and with a team

· Excellent verbal and written communication skills in English

· Ability to write professional emails and speak clearly and professionally

· Flexibility with availability and scheduling; we are open Monday – Friday, 8am – 5 pm and on Sunday, 8am – 5 pm

· Knowledge of multiple operating systems, applications, (Microsoft Suite, Adobe PDF, etc.) and bug tracking databases is a plus!

Education Requirements

· High school diploma or equivalent education, such as GED

Benefits

· Competitive hourly pay with potential for bonuses

· Full-time position including paid training

· Career advancement opportunities

· Medical, Dental, and Vision insurances*

· Paid vacation, sick, and paternity/maternity leaves*

· Fun, diverse, and collaborative work environment!

· Office parties and team-building events!

*Benefits included following probationary period

Who are we?

On The Fly Pest Solutions is a family owned and operated company that is committed to providing our customers the highest quality of service. Most importantly, we are devoted to delivering safe, sustainable solutions for all our clients pest control and wildlife removal needs. We hold a 5-star rating on Google and an A+ rating with the Better Business Bureau.

For over 20 years we have served both residential and commercial customers throughout the state of

Check us out at https://ontheflypestsolutions.com/

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Office

Ability to commute/relocate:

• Pikesville, MD 21208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)

Work Location: One location

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