Job description

This is a 100% remote position, and the benefits include full medical, dental, vision, life, and 401k. The hourly rate is $11.50/hr, after 9-months of employment, you will be eligible for a merit increase based on metrics and performance!

About wrrk:

We believe customers should not only love a particular brand, but also the customer service behind it! A chief priority of ours is to provide exceptional support that is truly incomparable. In doing so, we drive results, achieve metrics, and earn our reputation as a top-tier support team for e-commerce brands!

We are looking for Remote Customer Service Representatives to join our remote community.

About this role:

As a member of our team, you will collaborate with other team members to provide dependable and empathetic support that represents our values and those espoused by our clients. We value your input and encourage you to contribute ideas for the improvement of our daily operations and customer-centered goals. As you support end users and navigate various operating systems and software, we support you!

What we can expect from you:

• Excellent verbal and written communication skills with strong attention to detail and grammar
• Strong data entry/typing skills
• Confidence and proven ability to provide customer support via phone, email, and chat platforms
• Good judgment and decision-making in accordance with policies and procedures
• Well-rounded technology capability and reliable internet connection to ensure all systems, both hardware and software, are functioning properly
• Access to a dedicated, quiet workspace

What you can expect from us:

• A positive and progressive organizational culture built on valuing and empowering all employees
• Team Leads and Managers that support and help cultivate your individual career interests
• An open space to offer and implement new ideas to improve operational processes
• Opportunities to learn e-commerce skills that can be used in an entrepreneurial capacity
• Flexibility that comes from working remotely
• Paid training
• Set schedules – 40 hours/week with flexible shifts available
• Career advancement opportunities (we strive to hire internally first!)
• Medical, vision and dental benefits for full-time employees
• 401K
• W2 Employment

*US-based applicants only

*Job Types: Full-time, Part-time

*Pay: $11.50 per hour (After 9-months of employment, you will be eligible for a merit increase based on metrics and performance)

*Technology and System Requirements:

• Must have a PC or Mac with the following specifics - CPU Speed: 1.6 GHz, Hard Drive: 112 GB (PC)/118 GB (Mac), RAM: 4 GB, Operating System: Windows 10 or Mac OS 10.15 Catalina, Internet Speed: 10 mbps download/3 mbps upload, Manufacturing Date: 2012 or later. No Chromebooks or Tablets.
• Phone support requires a noise cancelling headset.
• Must have access to a webcam or video conference ability for all internal communication.

Job Types: Full-time, Part-time

Pay: $11.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Work Location: Remote

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