Job description
Description
At American Signature Inc.(dba Value City Furniture), we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.
Some of the functions the Customer Service Associate will perform:
- Embodies our values: Adventure Guides, Serve Others and Own It
- Assists in fostering an energetic and positive working environment
- Frequently communicates with customers via phone
- Partners with all team members to create an easy transaction and great in home delivery service
- Develops strong relationships with customers who shop with us in-store and online
- Listens to the customers’ needs and presents possible options
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Falls Church, VA 22041: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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