Job description
Deal with the customers via emails, over the phone, or face to face
Listen to the customer needs patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
Respond to the problems of the customer promptly
Look after the customer accounts and update their transaction status
Draft the necessary documents, letter or statements, as required by the customer
Maintain records of interactions with the customers in an orderly manner
Coordinate with the internal department to find solutions and resolve matters
Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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