Job description

Customer Service Representatives who love building solid customer relationships will be interested in Robert Half 's new position, if they are interested in the growing Non-Profit industry. If you're articulate and highly-skilled, this Customer Service Representative position could be an excellent career opportunity for you! This East Windsor, Connecticut Customer Service Representative position could be for you, if you're available for a long-term contract / temporary opportunity. This position is perfect for candidates looking to work in a dynamic, rapidly-changing call center.

Key responsibilities

• May support business development and client referral goals by actively cross-selling and referring customers
• Field and send written business correspondence
• Give exceptional customer service in a timely fashion
• Manage and place incoming telephone calls
• Strong proficiency in Excel and other Microsoft Program skills required
• Comfort and confidence when interacting with internal and external partners and clients/customers
• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred
• Strong customer service and office administrative skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven experience going the extra mile to solve complex customer inquiries via extensive research
• Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
• Excellent communication skills (written and verbal)
• Solid understanding of Microsoft Excel
• Command of customer service
• Proficiency in call centers
• Strong problem solving and analytical skills
• Positive attitude and an engaging businesslike approach

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .

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