Job description

See yourself at Odyssey.

Join the team as our new Customer Service Representative

Who We Are & Why We’re Hiring

Odyssey Hawaii (HOT & RPM) Hawaiian Ocean Transport (HOT) and RPM, subsidiaries of Odyssey Logistics & Technology Corporation (Odyssey), are your trusted and reliable transportation and logistics company providing a wide range of ocean freight consolidating and forwarding, trucking and warehousing-distribution services. We are one of the few Jones Act Market companies that can ship cargo to and from the highly specialized Hawaiian markets.

Based in vibrant Fullerton, CA Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:
To work with Manager and Supervisor in operating a smooth and efficient Customer Service depart. Which oversee the cubing, routing, and releasing of containers to Hawaii.

In This Role, You Will:

• Read and answer all corresponding e-mails
• Answer calls regarding receiving hours, directions, and appointments
• Data entry
• Order creation
• Enter weekly booking numbers
• Provide trip status updates
• Provide sailing score card report
• Calculate cube
• Route Inbound/Outbound shipments
• Understanding of Hazardous Materials requirements
• Identify and label hazardous materials
• Photocopy all paperwork of processed shipments
• Check off and file all warehouse copies of shipments
• Write up and release completed trips
• Write up hazardous manifest and forward to appropriate parties
• Communicate with internal and external vendors
• Communicate with dispatchers to coordinate pick-ups of equipment
• Issue purchase order numbers for empty equipment ordered
• Track all inbound/outbound containers
• Log completed containers
• Log all cube received
• Assist in gathering KPI for manager
• Constant communication with Supervisor
• Communicate with office staff
• Write up and release Miller loads
• Write up and release empty pallet loads

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Location:
This is an in-office role based in Fullerton, CA

As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.

The pay for this role is: $17.00 to $26.39 per hour.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.