SPECIAL NOTE: CANDIDATES WITH A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE OR COMPARABLE CIVIL SERVICE TITLE WITH SIMILAR DUTIES/RESPONSIBILITES ARE ENCOURAGED TO APPLY. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Property Exemptions Administration reviews, processes, and manages the applications for all exemptions and abatements awarded to commercial and industrial properties, residential multi-family construction, new one- to two-family construction, government entities and non-profits, homeowners, and senior and disabled renters.

We have two (2) positions for Exemptions Customer Service Representative (CSR)s in the property Exemptions Administration Division. We are seeking highly motivated, organized, and detail-oriented individual who are passionate about customer service to join our team. As an Exemptions CSR, you'll be responsible for delivering exceptional customer service to our clients and addressing inquiries across different channels. We're looking for individuals who are highly organized, detail-oriented, and able to handle inquiries from different channels such as emailed correspondence, in-person, or via telephone with ease. You should also be committed to providing top-notch customer service. If you are a self-starter and can work independently within a team setting, we encourage you to apply for this exciting opportunity. We offer a positive and supportive work environment. Apply now to join our team!
Your specific responsibilities will include, but are not limited to:

• Review, research, and respond to inquiries submitted via 311, e-mail, telephone, in person, and written correspondence.
• Help applicants, their representatives, advocates, property owners, managing agents, and all constituents who visit the Assistance Centers, including facilitating Language Line for non-

English translations.

• Provide information to internal stakeholders, program applicants and recipients, their representatives, advocates, elected officials, landlords, building & property owners or managing agents.
• Track and report productivity data
• Utilize/navigate and toggle between multiple computer applications, internal and external databases.
• Interact with Property and other division staff to resolve inquiries.
• Assist with other customer service functions such as, but not limited to, coverage across three teams during impromptu/scheduled absences and/or peak periods
• Work with supervisor to collect and analyze customer service data (i.e., feedback from customer surveys, language line usage report, etc.).
• Build and maintain a positive, collaborative working relationship with unit supervisor, divisions, agency management, and support staff throughout the agency and with other City agencies.
• Perform special or ad-hoc projects and related tasks.

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

• College degree is a plus
• Experience in, and a proven commitment to, customer service.
• Demonstrate ability to work independently and ability to multi-task.
• Ability to work productively under pressure.
• Excellent written, verbal, and interpersonal skills.
• Strong computer skills, including but not limited to MS Office Suite - Word, Excel, SharePoint, and any customer service based databases are a plus
• Bi-Lingual in any language and/or Sign Language Interpretation are a plus.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.

Click the "Apply Now" button.
While we appreciate every applicant's interest, only those under consideration will be contacted.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Unless otherwise indicated, all positions require a five-day workweek.

66 John Street, New York, NY 10038
(Current location but could be subject to change)

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.