Customer Service Representative
Full Time
Franklin, MA
$25 - $28 an hour
Posted 1 day ago
Job description
Pay:25-28/hr
Shift: 8-5pm
What you will do
Education
Shift: 8-5pm
What you will do
- Act as the first point of contact for our customers dealing via email and telephone, ensuring the inquiry gets to the right person
- Provide quotations to key customers and Intercompany partners and process all order types
- Meet with the operations department to deliver proactive updates and accu*** delivery dates on order acknowledgment after stock/planning evaluation
- Resolve issues regarding pricing, delivery terms, etc. within 24 hours
- Responsible for maintenance and update of purchase order discrepancy and holds reports
- Build and process invoices, Handle invoice queries, Process Credit memos and warranty orders, and seek outstanding returns for credit/warranty returns
- Maintain customer accounts/contacts on CRM/ERP Systems
- Resolve issues or problems using own judgment and raise to supervisor if joint decision making is needed
- Help provides monthly metrics to management
- All other duties as assigned
Education
High school graduate or GED, Associate degree preferred
Knowledge, Skills, Abilities
Ability to provide outstanding customer service to external and internal customers on a consistent basis
Proficiency in Microsoft Outlook, Word and Excel, familiarity with remaining Microsoft Office programs.
Minimum 2+ years experience
Sound knowledge of ERP / CRM systems such as Infor XA / SFDC
Experience in the end to end quote to invoice process
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