Applicants must reside in the state of Texas.

This is a remote position with Full-Time and Part-Time schedules available. Applicants must have personal computer and high speed internet (Download Speed = 25 Mpbs or higher & Upload Speed = 10 Mpbs or higher). Macs and Chromebooks are not compatible.

This service role always puts the customer first - delivering a critical first impression that sets the stage for an all-around extraordinary experience that customers will tell their friends about.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

ESSENTIAL ACTIVITIES:

• Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.

• Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.

• Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) - always presenting the most accurate product and service information.

• Maintains professional composure when actively asking customers for the sale or negotiating the price.

• Enters data into the system in real time, editing for accuracy during the call.

REQUIREMENTS:

• 16+ years of age

• Upbeat personality that is driven for success

• High School Diploma or equivalent (or actively enrolled)

• Demonstrates a high level of integrity by doing the right thing every time

• The ability to establish rapport and credibility with customers, stores and peers while using a pleasant voice and maintaining composure

• The ability to persuade and educate customers on the benefits of Safelite while closing the sale and scheduling their appointment

• Knowledge of computer and telephone systems

• The ability to read and utilize optional scripting in a conversational manner

• Ability and desire to operate computer and telephone systems while seated for extended periods of time

What You’ll Get

• Competitive weekly pay and bonus opportunities.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

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