Job description

Summary

​Break-fix of printers, triage repair of Ricoh copiers, toner delivery, install devices, move devices, dispose of devices, update computer system of record, there is extensive walking throughout the facility, occasional lifting up to 50lbs. Assistance is available.

Application & hardware support.

Technical Training & Certifications.

Excellent customer service skills.

Good project management skills and ability to prioritize tasks.

Strong technical knowledge of network and site-specific printers, and company products.

Driving to the main site is required. Driving to affiliated facilities would be needed in a temp’s vehicle. Mileage will be reimbursed, but only mileage incurred if they had to leave the main site (1923 Utica).

Most locations are in and around Tulsa but there are a couple of locations that are an hour or more away. Tulsa, Sapulpa, Broken arrow, Bixby and Bartlesville.

Free Parking is available in the Patient tower garage as well as the Davis Tower Lot. ****Package B required****. COVID - must have at least 2 doses of vaccine and show proof.​

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***Shift Timings***

8:00 am- 5:00 pm (M-F)

Job type: Temp

Roles & Responsibilities

​Daily support of network and workstation printers

Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.

Escalates problems to a technician as necessary

Keeps the customer up to date on the progress of problem resolution

Provides end users with detailed remote access knowledge and documents complete trouble shooting information

Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager

Responsible for on-site hardware & consumables inventory

Responsible for printer procurement as required by the customer

Responsible for printer hot swap inventory

Documents and reports all fleet meter reads

Maintains printer fleet tools/databases

​Minimum Qualifications

​Responsible for the daily support of site specific network and workstation printers.

Responds to customer requests for technical support and training with the focus being on customer service.

Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.

Works to ensure that the service level agreements between the customer and RICOH are achieved.

In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

Job Type: Contract

Salary: Up to $16.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Application Question(s):

• Do you have knowledge of Printers.

Experience:

• Customer service: 2 years (Required)

Work Location: On the road

Speak with the employer
+91 7047865149

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