Job description

Client Service Representative - EMS/Billing/RCM

Job Summary: Focus on client satisfaction and retention by successfully managing the complete revenue cycle process, monitoring all operational aspects of the client account, maximizing account performance through in-depth analytics, and ensuring contractual compliance. Manage and respond to client inquiries with an emphasis on long-term partnership. Ensure optimum client performance by successfully and compliantly maximizing cash collections and A/R follow-up, while providing excellent service. Maintain a successful mentorship with billing account specialist, focusing on employee enhancement and growth.

Duties and Responsibilities

• Achieve successful management of numerous clients by demonstrating exceptional skills in holistic revenue cycle and relationship management.
• Responsible for making sure Billing Service Client’s accounts balance for timely month end close out of all accounts assigned.
• Properly maintain documentation of Billing Service Client’s Revenue and communicate any issues directly with the leadership if found.
• Improve client financial performance and advocate for our client’s patients and communities by leveraging healthcare expertise, love for relationships and value of communication, and passion for finding truths and insights through analytics.
• Directly responsible for the successful management and operation of the revenue cycle for a specific set of clients, to increase cash collections, increase account revenue, and decrease account revenue days to ensure desired outcomes are achieved.
• Monitor and measure client outcomes in comparison to client commitments, and proactively identify barriers and implement solutions, when desired outcomes are not achieved.
• Understand the business needs of each client and use this knowledge to ensure contracted service level agreements are consistently met and processes are monitored, and changed, if necessary, in order to meet and exceed client expectations.
• Enable our client’s focus on providing the highest quality patient care possible by communicating insightful financial and operational metrics, keeping abreast of and sharing compliance and regulatory updates, and maximizing revenue performance.
• Responsible for obtaining any reports that are requested by Billing Service Client and working on any special projects that obtain to the assigned Billing Service Client.
• Foster continuing camaraderie, cultural alignment and growth, and internal impact through effective and professional written and verbal communication.
• Maintain continuity of relationships with our clients and our client’s goals and concerns through timely documentation of meetings and other significant interactions.
• Take advantage of Elevos Rise courses, external learning opportunities, and self-guided learning to drive continuous personal improvement.
• Participate in company meetings, committees, employee events, client events, etc.
• Serve as a resource and backup to other departments as directed to manage backlogs and address problems.
• Conduct training and/or attend meetings to ensure thorough internal knowledge of client needs & specifications.
• Perform other necessary tasks as assigned by supervisor.
• Conduct all job tasks, duties, and interactions with professionalism, respect, confidentiality, a positive attitude, and in accordance with company compliance policies and applicable government regulations.
• Consistently support and demonstrate the company vision and values.

Additional Account Manager Responsibilities/Activities

• Manage risks and maximize opportunities for our new clients by managing, and participating in, implementation projects as Elevos continues to grow and deliver greater value to our clients and to the industry.
• Maintain an active mentorship roll with Billing Account Specialist to share best practices and better serve the needs of Client.
• Align internal and external project teams and other entities to enrich our client’s experience through our services and technology offerings.
• Identify and communicate ideas for improved departmental and organizational efficiency, performance and continuous improvement efforts, especially lean or cost savings initiatives.
• Completion and/or involvement in special projects.

Required Education, Skills, & Experience

• Associates degree or higher in Business Administration, Healthcare, or related field.
• 1-3 years of account management or client facing experience strongly preferred
• 1-3 years experience related to healthcare or EMS billing and/or revenue cycle management strongly preferred
• Successful experience in healthcare billing and reimbursement, client account management, sales, or marketing
• Internal motivation and drive to learn and maintain knowledge of relevant payer, compliance and regulatory requirements and trends
• Critical thinking and analytic skills
• Comfort with public speaking to audiences of varying sizes and background
• Strong listening, decision-making, time management, communication, and critical-thinking skills
• Comfort with communicating with clients on a regular basis
• Proficiency with Microsoft Office Suite and web-based application platforms
• Willing and able to work extended hours as business needs require

Preferred Education, Skills, & Experience

• Career history that demonstrates progressively increasing levels of responsibility
• Proficient in a variety of technology applications, including software packages and software-as-a-service, MS Project or Smartsheet experience

Working Environment/Physical Requirements

• General office environment
• Occasional Travel required, sometimes on short notice
• Typing, sitting, standing, walking, some light lifting
• Flexibility to work extended hours to support the business as required
• Use of basic office equipment such as computer, fax, printer, copier, telephone

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Education:

• High school or equivalent (Required)

Experience:

• Medical billing or Account Management: 3 years (Preferred)

Work Location: Hybrid remote in LaGrange, GA 30241

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