Job description

E-Management Associates provides patient billing services to the healthcare industry. We are privately owned and operated in Amherst, New Hampshire. We have been in business since 2003.

The Job Available:

• Inbound Customer Service Representative
• 8:00am - 5:00pm, Monday - Friday
• Weekends off
• Full Time Position (Not Seasonal)

Inbound Customer Service Representatives will act as the first point of contact for patient inquiries regarding their hospital/physician accounts. This includes setting up payment arrangements, adding/updating insurance information, discussing account balance inquires, addressing any questions or concerns and taking payments.

What each of these jobs include (but are not limited to):

• Documenting all communications
• Negotiating payment and/or payment plans for resolution on outstanding balances
• Updating patient information: address, contact numbers, insurance info, etc.
• Employees will be trained in and expected to adhere to HIPAA, Company, State/Federal rules and regulations

MINIMUM JOB REQUIREMENTS, SKILLS & ABILITIES:

• No previous experience required
• Computer literate
• Written and oral communication skills
• Reading skills
• Active listening skills
• Both an independent worker and a team player
• Able to demonstrate empathy

DESIRED BACKGROUND

• High school diploma or G.E.D equivalent
• Strong communication and telephone skills
• Fluent in English, both written and verbal
• Reliable and timely

Work Remotely

• No

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Amherst, NH 03031: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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