Job description

Must live in MN: Seeking Customer Service Representatives to answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence. CSRs must
be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. CSRs participate in ongoing training and engage in self-development.

***This is work from home flexible position, must be able to commute to the St. Louis Park, MN office as needed.***

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
The CSR must be able to work independently, honor commitments to our members, and collaborate with team
members to create a remarkable member experience. The position requires the ability to efficiently navigate multiple systems while resolving complex issues as
advocates for our members. Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.

If hired be able to have a specific area of the home (or other approved location) that is secure from the general public, and that allows appropriate maintenance of confidentiality as required by HIPAA and CVS Health guidelines.

Preferred Qualifications
1-2 years of customer service experience
1-2 years of call center experience
Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience
with health insurance plans is preferred.

Bilingual proficiency in Spanish

Education
High School diploma, G.E.D. or equivalent experience

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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