Job Title:

Customer Service Representative

Job Description

Our Customer Service Representative interfaces with client customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's product and/or services.
We are growing our team of Customer Service Ambassadors. This is a great opportunity for you to build a fantastic customer service career.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Concentrix Customer Service Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative at Concentrix, you will:

• Interface with customers via inbound calls who have questions or concerns that require additional support.
• Achieve specific support and resolution on every call.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.
• Maintain broad knowledge of client products and/or services.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• A High School Diploma and/or GED
• Minimum 6 months of customer service experience preferred (or required)
• Live within 25–35-mile radius of our Rochester, NY site
• Strong PC knowledge and computer navigation skills
• The ability to work rotational shifts as needed.

WHAT’S IN IT FOR YOU

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In addition, we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• $16.50 per hour
• Paid training and opportunities for monthly performance incentives
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why nearly 300,000 people around the globe call Concentrix their “employer of choice” – proudly united as “One Concentrix.”

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills. Only qualified applicants who are legally authorized to work in the U.S. for any employer will be considered, as we are unable to sponsor (or assume sponsorship of) an employment visa at this time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Location:

USA Pittsford NY

Language Requirements:

Time Type:

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