Job description
Medical Transportation Company seeking Full Time Call Center Representatives for our recently opened office in San Juan, Puerto Rico. This role provides an opportunity for someone who thrives in a logistics environment with a solid customer centric approach.Responsibilities
- Respond to inquiries and requests via telephone and email in a timely fashion
- Document inquiries, requests, resolutions, and follow-up tasks
- Escalate inquires and requests to appropriate channels where applicable
- Display a courteous and empathetic attitude
- Perform research to answer inquiries and requests
- Team player who thrives in a self-directed, collaborative and fast paced environment
- Excellent customer service skills with the ability to be flexible, responsible, positive and able to confidently communicate
- Strong smart decision making and problem-solving ability with attention to detail
- Proficient in Microsoft Office
- Motivation and strong attendance record
- Bilingual skills helpful
- Competitive salary
- Paid time off
- Paid holidays
- Comprehensive health and dental plans
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