Job description

DEPARTMENT: Logistics

JOB TITLE: Customer Service Representative

REPORTS TO: Logistics Supervisor

JOB PURPOSE: The Customer Service Representative is responsible for receiving, investigating and responding to all customer inquires regarding shipments, products and complaints. Responsible for assisting product launches at all stages of the Concept to Manufacturing Process.

AUTHORITY: All employees have the authority to stop operations/production for the following three reasons: 1) a quality defect, 2) an unsafe act, or 3) a health hazard.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Research and solve customer discrepancies
• Organize and plan all outbound shipments
• Communicate with customers by phone concerning orders, returns, shipments and products
• Maintain daily shipping logs
• Call customers when necessary to advise shipments delay and/or information necessary to process orders
• Initiate tracers with carriers
• Make changes to or cancel orders/backorders
• Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Always interact with customers in a professional and friendly manner
• Obtain customer feedback information
• Knowledge of Customer Specific Requirements
• Communicates order status/issues to production daily
• Deputy of Finished Goods inventory and FIFO pull system, regular cycle counts
• Effective understanding of BAAN system, requirements, and work instructions
• Resolve EOI issues/ensure accurate sales schedule compared to portals
• Manage customer-specific supplier portals and all necessary electronic data responses.
• Responsible for maintaining acceptable score on customer score cards (ie. Delivery Conformance, Response Conformance, Adjustment)
• Effectively perform any other duties as assigned or deemed necessary and appropriate.

QUALIFICATIONS

• Experience, Competencies and Education

An experienced individual with appropriate industry experience, preferably in the automotive manufacturing field. An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. A strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus. A well organized and self-directed individual who is "politically savvy" and a team player. An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills. A good educator who is trustworthy and willing to share information and serve as a mentor. An excellent negotiator with a high degree of interpersonal skills. Familiarity with Electronic Data Interface Programs as required by our customers. High School Diploma or GED (BS Preferred), 10thGrade Math Level, and two to three years related experience and/or training; or equivalent combination of education and experience.

• Language Skills

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to clearly convey thoughts and ideas to all levels of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear; and see. The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet.

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and depth perception.

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Russell Springs, KY 42642: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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