Job description

We are seeking to hire conscientious, detail-orientated and responsible individuals for the vacant position of a Customer Service Representative. The successful candidates will provide exceptional customer service to current and potential customers, assisting in customer connections and sales, account establishment, maintenance, etc.

Job duties include, but are not limited to the following:

Answering inbound phone calls and/or live chats to provide awesome customer service

Making outbound warm calls to our customers to help with their inquiries

Providing excellent customer service by guiding and helping others with a friendly attitude

Effectively utilizing and navigating internal resources to arrive at the right solution for the client (e.g. computer systems, online resources)

Participating in training and certification courses

Qualifications:

Strong interpersonal skills, including the ability to communicate effectively, both verbally and in writing

Demonstrated ability to set deadlines, manage, prioritize, and plan effectively.

Must be articulate and have an excellent command of the English language

Must demonstrate a high level of professionalism with excellent typing, communication, and computer skills

Ability to communicate with co-workers and other departments with professionalism and respect.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote

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