Job description
Client Relations
"At the Animal Medical Center, we strive for excellence in pet health care, while exceeding our client's expectations in a Christ-centered environment"
Fast-paced, state-of-the-art, veterinary hospital in Hattiesburg, MS, is seeking an outgoing, highly motivated customer service representative with exceptional people skills to join our client relations team. As a team member at Animal Medical Center, you will be representing a well-established veterinary practice committed to excellence.
WHAT ARE THE DUTIES OF A CUSTOMER SERVICE REPRESENTATIVE?
As a customer service representative you will continue to establish excellence in pet healthcare by:
At Animal Medical Center, we strive to exceed our client's expectations by providing excellent service. Skills you would need for this position are:
WHAT ABILITIES ARE IMPORTANT FOR THIS POSITION?
WHAT OTHER THINGS DO I NEED TO KNOW?
"At the Animal Medical Center, we strive for excellence in pet health care, while exceeding our client's expectations in a Christ-centered environment"
Fast-paced, state-of-the-art, veterinary hospital in Hattiesburg, MS, is seeking an outgoing, highly motivated customer service representative with exceptional people skills to join our client relations team. As a team member at Animal Medical Center, you will be representing a well-established veterinary practice committed to excellence.
WHAT ARE THE DUTIES OF A CUSTOMER SERVICE REPRESENTATIVE?
As a customer service representative you will continue to establish excellence in pet healthcare by:
- Answering multiple telephone lines with proper Animal Medical Center greeting, in a cheerful tone
- Directing phone calls to proper team members and ensuring messages taken are followed through
- Accurate filing
- Learn and utilize Cornerstone veterinary software for invoicing
- Work closely and respectfully with other team members in the veterinary practice to ensure a positive client experience
- Organize and maintain cleanliness in the front reception area (retail, coffee station, bathroom, and front desk)
- Educate pet owners about Animal Medical Center services and products according to the standards of Animal Medical Center
At Animal Medical Center, we strive to exceed our client's expectations by providing excellent service. Skills you would need for this position are:
- Excellent customer service skills both written and verbal
- Love people as much as you love pets
- Available to work on weekends (Saturday 8:00 a.m. - 11:00 p.m. and Sunday 8:00 - 11:00 p.m.) and holidays
- Available to work shifts within the hours of 7:30 a.m. - 9:00 p.m. Monday - Friday
- Access to internet to receive schedule and communication emails from Animal Medical Center
- Able to move from sit to stand frequently. Be able to lift up to 40 pounds.
- Be a career minded individual looking for a profession in veterinary customer service
WHAT ABILITIES ARE IMPORTANT FOR THIS POSITION?
- Professional and courteous
- Flexible
- Willingness to learn
- Attention to detail
- Adherence to procedures and protocols
- Works well in the team environment
- Self-starter and able to work with minimal supervision
- Works well with time goals
WHAT OTHER THINGS DO I NEED TO KNOW?
- All applicants must be authorized to work in the United States now and in the future
- Hourly pay is commensurate with experience
- The work schedule can be demanding: opening shifts, closing shifts, weekends, and holidays
- Dependability and being flexible is essential
- Benefits such as medical insurance, vacation, and retirement is available for full time team members
- Upon conditional offer of employment, you successfully complete a drug screen and background check
- Due to the number of telephone calls inquiring on application status, we are not able to return every phone call. Be assured that we review every application received. You will either receive a telephone call for a phone interview, an email inviting you to take an assessment for questions related to the position, or email referring to why your application has not gone further in the application process. If you do call about your application status, a message will be taken and forwarded to the proper personnel, however, a follow up phone call cannot be guaranteed.
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