Job description

The American Paper & Twine Team is looking for an experienced Customer Service Representative to join our corporate office located in Memphis, TN.

We’re looking for exceptional team members to provide remarkable customer service, develop strong customer relationships and be great team players. When you join us, you are welcomed into a family dedicated to creating lasting relationships with customers. The ideal candidate is self-motivated, enjoys working one-on-one with customers, and thrives in a fast-paced environment. If you share our values, love providing outstanding service, and love working in a team environment, this is a place for you to build a rewarding career.

Schedule:

The position is Monday-Friday only from 8AM until 5PM with no night or weekend commitments.

Position Overview:

The responsibilies of a Customer Service Representative include:

• Processes customer orders or returns received by phone, fax or email.
• Assists customers by answering product and service questions.
• Pursue all customer inquiries and develop “new leads”; proactively generate sales with customers, in conjunction with sales team; suggests other products and services to meet customer needs.
• Builds rapport with customers & resolves issues quickly to improve customer satisfaction.
• Supports customers with access and functionality on APT website.
• Maintains customer accounts by recording and updating account information.
• Continually enhance product & service knowledge with continued education.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.
• Works with outside sales staff, warehouse staff and purchasing agents to meet customer needs, in a team-oriented, communicative manner.
• Helps with the onboarding of new accounts.
• Works with sales on quoting opportunities, product conversion opportunities, and price increase notifications.

Job Skills & Requirements:

The requirements of a Customer Service Representative include:

• Bachelor’s Degree required.
• Computer Skills – Proficient in all components of Microsoft Office.
• Ability to learn complex specialized distribution operating system.
• 2+ years of customer service-oriented experience.
• Ability to interact with customers via phone, email or in person in a professional manner.
• Proficient with math and a background on pricing product.
• Ability to learn a vast array of products; multitask and work well in a fast-paced environment.
• Customer Service Oriented, Focus on Quality and Detail, Organizational Skills, Listening Skills.
• Effective problem-solving skills including decision making, time management, & immediate prioritization of tasks as assigned.
• Ability to analyze information to achieve a resolution quickly and efficiently.
• Project management skills
• Excellent verbal and written communication skills.
• Valid License is required.
• Intermediate typing and numerical keypad skills.

Benefits:

• Competitive Compensation
• Medical Insurance
• Dental Insurance
• Disability Insurance
• 401K
• Life Insurance
• Paid Vacation Holidays

About the Company:

American Paper and Twine (AP&T), a division of Imperial Dade, is a privately owned and operated wholesale distributor of janitorial/sanitation products, packaging supplies, food service disposables, and office products. Founded in 1926, we service a wide array of industries including: Healthcare, Education, Manufacturing, Distribution, Food Service Processing, Government, Restaurant, Catering, and General Offices. Our product breadth and best in class customer service differentiates us from our competitors and allows us to market ourselves as a one stop shop to businesses large and small. Headquartered in Nashville, TN, we have additional distribution facilities in Chattanooga, Knoxville, Memphis, Little Rock, Atlanta, Muscle Shoals, and Tupelo.

APT is proud to be an Equal Opportunity Employer (EOE) and Drug Free workplace (DFW). All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: One location

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