Job description

CUSTOMER SERVICE REPRESENTATIVE POSITION DESCRIPTION

Summary: Under the general guidance from the Customer Service Supervisor. The Customer Service Representative will be the liaison between CMS/Nextech and its current and potential customers. In this role, the candidate will provide excellent customer service in every interaction while assisting customers/potential customers with any issues, complaints or inquiries.

Essential Duties and Responsibilities:

• Answer incoming phone calls and emails
• Data entry of new service calls, updating notes in the company system, entering quotes, etc.
• Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations
• Checking technicians in/out from service calls
• Open Service Calls: general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support, online platforms updates, and IVR assistance

Required Knowledge, Skills, and Abilities:

• Demonstrate stable and successful work history in customer service role
• Friendly demeanor and strong people skills
• Strong communication skills – verbal and written
• Proficient in Microsoft Office
• 40+ WPM typing skills
• Ability to multi-task
• Skilled in developing relationships with clients
• Well-organized, self-motivated, and proactive
• Deliver high level customer satisfaction on a consistent basis
• Able to be a problem solver and able-bodies thinker

Education and Experience:

• High school or equivalent
• Prior experience in Call Center setting preferred
• Experience in HVAC Industry or other service business preferred

Physical requirements:

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
• Split shift

Weekly day range:

• Every weekend
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you able to work an 8hr or 10hr shift that will include both weekend days?

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.