Job description

This position is located onsite at 1672 Independence Drive, New Braunfels, TX 78132.

About us:

At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

About the role:

Customer Service Representatives will be working directly with the customer to provide support related to tax preparation software. Critical thinking, active listening skills and multitasking abilities are key elements for a top agent on this program.

Your day to day will involve:

· Assisting with setup, download and installation of tax software.

· Identifying and troubleshooting different tax scenarios.

· Independently researching and identifying solutions.

· Being able to understand research findings, apply it and communicate it to the caller.

· Navigating multiple screens while keeping the caller engaged in conversation.

· Responding to customer inquiries in a courteous and professional manner while maintaining control of the conversation.

· Using resources to stay up to date on the latest processes and procedures.

Some things we consider critical for this role:

· High School Diploma or Equivalent

· Experience working in customer service

· Ability to multi-task using multiple applications simultaneously

· Strong active listening skills

· Reading comprehension skills

· Professional verbal and written communication skills

· Strong organizational skills and attention to detail

· Ability to work independently and with a team

· Ability to learn quickly and adapt to ever changing information

· Cooperative, professional and effective interaction skills

· Critical thinking and problem solving skills

· Time management skills

· Excellent attendance records

Ibex Benefits:

· Medical, Dental, and Vision insurance

· 401(k) Retirement Savings Plan

· Paid Time Off

· Paid T-Mobile cell service

· $500.00 Employee referral program

· Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Job Type: Full-time

Pay: $16.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• Call center
• In-person

Work Location: In person

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