Job description
Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.
Responsibilities:
- Provides a high level of service to all business banking and commercial banking clients.
- Handles all inbound business banking call volume for the Customer Service Center
- Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
- Must maintain a detailed knowledge base of bank’s products, services, policies, procedures, and regulatory requirements. Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
- Keeps management apprised of any escalated service issues they should be aware of and assists Customer Service Center Management with department initiatives whenever possible.
Education and Experience
- Associate’s Degree or related knowledge/skills base gained through experience preferred.
- Previous Business/Commercial Banking experience preferred
- Customer service experience in a fast-paced environment is preferred
- Proven previous job stability a must
Skills/Knowledge
- Familiarity with cash management products and services is a plus
- Computer proficiency, including web navigation and keyboarding skills a must
- Excellent oral and written communication skills
- Superior customer service skills required
- Proficient with online banking, internet terminologies, and navigation
- Ability to learn new concepts quickly and easily in a fast-growing environment
Previous success hiring people with similar job titles to these:
- Customer Service Representative
- Inbound Call Representative
- Call Center Representative
- Customer Care Center Specialist
- Member Services Representative
Key Terms
- Problem Solver
- Multitasker
- Creative Thinker
- Tech Savvy
Perks:
- Remote work flexibility after a desired length of tenure and good performance
- Hire immediately
- Growth opportunities
- Great benefits
- Strong culture
- Work life balance
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Lynn, MA 01901: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Online support: 1 year (Preferred)
- Customer support: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: In person
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