Job description
Honda of Concord
Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027
Are you looking for a stable company to grow with? Join Hendrick Automotive Group, voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!" This is an IMMEDIATE Full Time career opportunity at Hendrick Honda in Concord, NC!
Are you looking for a stable company to grow with? Join Hendrick Automotive Group, voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!" This is an IMMEDIATE Full Time career opportunity at Hendrick Honda in Concord, NC!
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Employer Paid Healthcare and Prescription Plan
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Hourly Base Pay Plus Bonuses
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Paid Company Training
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401(k) Retirement Plan with Company Match
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Dental, Vision, Life Insurance
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Paid Time-Off up to 3 weeks Vacation
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Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
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Holiday and Sick Pay
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Employee Discounts
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College Scholarship Program
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NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
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Internal Career Advancement Opportunities
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The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
Summary:
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Driving an integral role in the customer experience, the Customer Service/BDC Representative is trained to be responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required. We're looking for teammates with a passion for customer service and a DRIVE TO WIN.
What Our BDC Reps Do:
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Answers all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
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Logs all customer comments into Dealership Management System.
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Schedules follow-up contact if no appointment is made in Dealership Management System.
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Confirms scheduled appointments with future customers.
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Posts scheduled appointments on appointment board in the Business Development Center.
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Re-schedules “no-show” customer appointments.
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Follow-ups with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
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Maintains and updates customer changes in database.
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Contacts current customer base on current marketing incentives.
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Responds to customer website request (internet inquiries).
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Contacts internet clients via e-mail and phone to schedule a sales or service appointment.
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Notifies necessary departments to inform of appointments set.
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Forwards any customer concerns to the correct department Manager and follow-up.
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Maintains an organized, clean and safe work area.
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Complies with Company policies and procedures.
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Engages in business development.
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Establishes, develops and maintains positive business and customer relationships.
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Continuously improves through feedback.
Pre-Qualifications:
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Valid Driver's License.
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High School Diploma or equivalent.
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Satisfactory Customer Service work experience.
Essential Skills:
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Customer Service, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization.
Apply Now:
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Please submit your information and our recruiting team will be in touch shortly!
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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