Job description

Evening and Night Availability is Needed Due to Increase of Staffed Hours

We are an educational website for children from elementary to high school seeking highly motivated and enthusiastic individuals to join our team!

This position includes customer service functions such as online live chat, answering emails and phone calls, and responding to customers on social media. As a remote worker, you will need to be independent and self-motivated, holding yourself accountable for tasks and ongoing responsibilities with little supervision.

The ideal candidate will be tech-savvy, a quick learner, and have problem-solving and critical-thinking skills. You should also have excellent interpersonal and communication skills, especially written, as well as reliable high-speed internet and a typing speed of at least 45 words per minute.

We are looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one. You should be skilled in communication and able to work well with the internal organization (team) and external customers.

In addition to customer service, this position offers many opportunities for growth in other areas of the company.

This is a full-time position, offering a pay rate of $16.00 - $22.00 per hour, with paid time off and the ability to work from home. We encourage job seekers of all ages and education levels to apply, including those with gaps in their resume. Open Schedules include Monday-Friday 12:00 PM- 8:00 PM Pacific and Weekends 9:00 AM to 5:00 PM Pacific. Morning shifts are full, but you may have the opportunity to grow into these shifts as you earn seniority.

Benefits: We are proud to share that beginning July 1, 2023, we will offer health, dental, and vision insurance for all full-time employess! Our health insurance will also include specialty care like fertility benefits and chiropractic care. We want our employees to have the care and support they need.

Our student base is growing rapidly and we are currently hiring for multiple positions across several departments! Our expansion stems from two key factors: our commitment to providing exceptional educational content to our students by scaling our team with passionate individuals, and our pursuit of new opportunities to enhance our students' learning experiences by broadening our capabilities and expertise as an organization.

You can hear our CEO, Johannes Ziegler, discuss our company in this podcast: https://www.youtube.com/watch?v=7mabdbqbSco&t=23s&ab_channel=Universit%C3%A4tStuttgart.

If you think this role describes you, we would love to hear from you. Apply now to join our team!

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Application Question(s):

• Are you willing to complete a background check?
• Are you available to work any shift between the hours of 6 am- 8 pm PST?
• Please list any other ongoing time commitments you may have, such as schooling or additional part-time employment.

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Remote

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