Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and enhance the customer experience. Checkpoint Systems provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Our intelligent retail solutions are built upon 50 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, cloud-based SaaS, and customizable labeling and EAS antennas capabilities, to brand, secure and track merchandise from source to shelf. Our customers include many of today’s top brick and click retailers, offering an array of customizable solutions for Drug, Supermarket, Apparel, Electronics, General Merchandise and Big Box stores. Global headquarters is located in Thorofare, NJ, and features a state-of-the-art Customer Experience Center, showcasing Intelligent Retail Store solutions.

Checkpoint Systems operates in every major geographic market and employs over 4,000 people worldwide. We offer a competitive compensation package and comprehensive benefits package that includes life, health, dental and vision, 401(k), flexible spending accounts and tuition reimbursement. We care about our people as they are the key to our success. We also provide an open and friendly work environment where we empower people with opportunities to collaborate with global teams, launch innovative products, and grow professionally with a dynamic organization.

EEO AAP Employer/Vet/Disabled
Drug Free Workplace

The Customer Resource Planning Specialist Intern position is responsible for data entry to support the department.

Job Responsibilities

• Manages open service related activities on a daily basis to maintain timely delivery and activity completion.
• Maintains ETA's and updates on customer’s vendor managed software systems.
• Creates and tracks service related activities.
• Ensures all service related activities are maintained accurately in Field Service Edge and SAP for reliable revenue tracking and pipeline analysis
• Ensures materials have shipped to meet scheduled installation dates
• Verifies and updates ETA's as required for customer communication.
• Accurately creates and manages vendor purchase orders to ensure vendor invoices to Checkpoint are within payment tolerances and processed in a timely manner.
• Generates reports and provides status updates as required for service management and customers.
• Communicates professionally and responsibly with internal and external service resources, company representatives and customers.
• Works seamlessly with the Customer Service Program Managers, Customer Account Specialists and Field Service Region Managers

Education

• High School Diploma or equivalent.

Experience

• Some Call Center/Scheduling or Customer Service related experience.

Knowledge, Skills & Abilities

• Excellent typing/data entry skills and the ability to work in varied computer programs.
• Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers.
• Ability to work in a Call Center phone & electronic queue environment.
• Ability to effectively perform in a fast-paced and deadline driven environment.
• Attention to detail, strong follow up skills; and proven ability to produce quality work.
• Analytical experience a plus

All your information will be kept confidential according to EEO guidelines.