Bradley Corporation is a 5th generation family-owned and operated business leading the way in commercial washrooms and safety solutions. Celebrating 100 years in business, we take pride in all we do as a US Manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first name basis, all while in a friendly, yet professional environment where your voice matters.

Here’s why you’ll love working here:

• Work within an innovative company, meeting passionate colleagues and partners with diverse backgrounds and experience
• Generous time off program, with the option to purchase additional Paid Time Off. Twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year’s
• Work schedules that fully support work/life balance
• Competitive salary and comprehensive benefits package including medical, free basic dental, life insurance, 401(k) with company match and more

**This role is located at our Menomonee Falls, WI location.

Here’s your opportunity:

Under direction of the Director of Customer Service, the Customer Order Process Supervisor is responsible for promoting positive attitudes and employee engagement and to ensure an exceptional Bradley experience through motivating, coaching and training Customer Service team members. The Customer Order Process Supervisor will be responsible for ensuring the team runs efficiently while achieving and maintaining established departmental goals. This position will include supervising staff, implementing productivity and quality improvements resolving problems identifying service trends, determining system improvements, and implementing change.

Here’s how you’ll contribute:

• *Demonstrate leadership, coach performance and provide training to accomplish the company and department goals and objectives.
• Responsible for work schedules and annual performance reviews.

• Motivate, coach, inspire, train, direct and ensure the team is performing at established levels.
• Select, develop and engage talent to maximize profits while enhancing value to customer.
• Assist with the planning, development and execution of objectives, metrics and tools.
• Delegate and distribute workload to service agents to ensure efficient and seamless flow of operations.
• Work with team to establish, implement and document work procedures that will enhance the organization and departmental service delivery.
• Assist team members as a primary contact for elevated situations
• Stay abreast of the roles and responsibilities of each supervised area by periodically sharing workload with team members.
• Collaborate with internal teams to ensure a robust customer complaint process with visible results.
• Participate fully in training sessions, meetings, skill building and professional development classes.

• Act as an advocate for the customer and promote Customer Service Excellence throughout the organization.
• Responsible for the management of direct reports, including pay administration, setting goals, prioritizing workload, and measuring the work performed.
• Other duties as assigned by manager/supervisor.

• Essential duties and responsibilities.

Here’s why we want you:

• Associates Degree and at least five (5) years of inside sales, customer service or sales administration; or equivalent combination of education and experience.
• 1-2 years’ experience as a team lead preferred
• Experience supporting manufacturing operations, particularly in similar Plumbing industry, is preferred.
• Passion for delivering an Exceptional Customer Experience.
• Ability to thrive in a fast-paced environment with changing priorities.
• Highly motivated, self-starter who able to inspire an inside support team.
• Proven history of building high performing teams.
• Demonstrated record of using quantitative skills to develop and exceed customer service related metrics.
• Highly proficient level computer skill, particularly strong experience with ERP and CRM software solutions.

COMPETENCIES

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Takes ownership of assigned areas and/or product lines to drive improvement.

• Initiative – Self-directed and action oriented. Likes to be challenged. Knows how to get things done through peers and/or subordinates, and the use of organizational processes/systems. Exhibits political savvy. Assertive and systematic while remaining respectful. Excellent time management skills.
• Communication - Exceptional written and verbal communication skills. Must be clear and concise when speaking with the ability to explain information to others. Effective listening skills and excellent interpersonal skills. Excellent telephone sales personality skills.
• Customer Service – Ability to build effective internal and external relationships, identify customer expectations, see issues from their point of view, manage difficult and emotional situations, offer practical recommendations and appropriate follow through.
• Problem Solving - Excellent problem solving skills. Timely identification and resolution, ability to gather and analyze information, develop alternative solutions, and use reason in emotional situations. Strong collaborative, decision making, and negotiation skills
• Teamwork -Valuable team player. Develop a positive team spirit, build morale and group commitment to goals and objectives, remain open to other viewpoints, give and welcome feedback, balance team and individual responsibility, and support efforts to succeed.
• Quality - Must be detail oriented.
• Organizing - Good organizational skills. Ability to multi-task and work successfully in a fast paced environment. Excellent time management skills.
• Technical Skills - Remain current in developments and trends; demonstrates knowledge of current business practices and future trends. Knows the competition.
• Adaptability - Receptive to change. Provides a positive influence when change is necessary. Able to work in a fast-paced, self-directed environment

At Bradley, we seek diversity. Embracing diversity only enhances our work culture, and is essential to living our values and achieving our business goals. Because of our differences, we are able to drive innovation while enhancing our customer experience. We are committed to creating a family environment where all employees are included, and treated with dignity and respect.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

Pre-employment drug screen required.

Your career with Bradley can be just a few clicks away!