Job description
Position Summary
The Customer Experience Representative is an integral member of the dynamic sales team at Tronair. This person will interact with internal and external customers to ensure we are responsive to customer inquiries, driving an overall exceptional experience with our customers. The Customer Experience Representative fosters a high energy, outcome-oriented, customer centric culture to drive success.
Essential Functions
- Supporting success within a team environment.
- Process customer quote requests/orders/changes according to established department policies/procedures
- Answer general questions to exceed customer expectations, thoughtfully working with customer to address and alleviate concerns
- Upsell products and services
- Responsibly handle each customer scenario.
- Keep up with product/service information and company/industry updates.
- Explaining and demonstrating features of products and services.
Qualifications
- High school diploma or equivalent is required.
- Prior customer service and/or sales experience preferred.
- Exceptional interpersonal and written communication skills.
- Proficiency with Microsoft Office Suite including Outlook for email, Word, and Excel, and Internet required.
Physical Requirements
- Routinely sit, sometimes for extended periods, and work on a computer;
- Stand, walk, stoop, kneel, and/ or bend as required.
- The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds infrequently.
- Occasionally walk to the manufacturing area where the noise level is louder.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work setting is an office with occasional interaction in the manufacturing plant.
This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Critical features of this job are described under the headings above. They are subject to change at any time in the course of normal business operations.
Tronair is an EEO/AA employer - M/F/Disabled/Veteran
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