Job description
Posting End Date: 03/07/2023
This position can be filled as a Customer Contact Rep I, II, or Sr based on the candidate’s qualifications.
Job Duties/Responsibilities
Provide face to face customer service in the Entergy New Orleans Customer Care Centers.
Responsible for but not limited to initiation of new electric and gas service, discuss and assist customers with credit issues, initiate field actions where necessary, initiate and assist business customers with accounts and independently resolve any and all other types of customer service issues.
Customer Contact Rep must be available for emergency call out during hurricanes or similar emergencies.
Interface with other departments and employees to satisfy customers’ needs and complaints while maintaining department’s productivity goals.
Must know/learn total operations of Customer Care Center and be extremely flexible.
Minimum Requirements
Minimum experience required of the position
Desired: 1-4 years relevant work experience.
Minimum knowledge, skills, and abilities required of the position
Desires extensive Customer Service experience, proficient in CCS, MyService Console, Salesforce, ASISO, Microsoft Office experience, Technical Desk experience, credit and collection experience, business accounts experience, and other general customer service training.
Excellent oral and written communication skills.
Ability to work well under pressure especially when dealing face to face with difficult customers.
Willingness to work required overtime.
Ability to work well with fellow employees.
Ability to perform independently of direct supervision; decision making ability; empowerment skills.
Must have wide range of knowledge about Company policies and procedures, facilities and equipment.
Customer service experience working with both internal and external customers desired.
Familiar with Customer Information System and/or Agent Information System preferred.
#LI-DNP
Primary Location: Louisiana-Gretna
Job Function: All Other Jobs
FLSA Status: Nonexempt
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110814
Travel Percentage:Up to 25%
Job Function: All Other Jobs
FLSA Status: Nonexempt
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110814
Travel Percentage:Up to 25%
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