Responsibilities:

As a Customer Care Specialist in our Group Administration Contact Center, you’ll be making a difference every day. In this role, success is measured by adapting to change, excelling at multitasking, and being a quick problem solver.

Your day will be filled with:

• Answering inbound calls from internal and external customers (employer administrators, agents, and employees) related to their policy they have with Principal
• Effectively building partnerships with customers to actively educate clients regarding policy changes, contractual options, etc.
• Researching more complex situations while working within multiple systems for documentation and procedural issues to provide a high level of value to customer

That’s ok, we’re here to help. We have an in depth training processes to provide the best service possible. Training will consist of 6-8 weeks, Monday – Friday, 8:00am – 5:00pm CST.

What else you should know?

This is a call center environment – and we know that’s not for everyone.

You’ll be providing excellent service to our customers using multiple technology platforms while you answer questions, collect information and document details from your call with clients. That sounds like a lot – and it is. But we provide you the resources to effectively cross between and work simultaneously within systems such as our intranet, online documentation software and other internal tools.

For the best customer experience, the team works between 6:55 am-6:05 pm, Monday-Friday. We’re hiring multiple positions and looking for individuals to work any 8-hour shift between these hours of operation.

Qualifications:

• High school diploma or equivalent, plus 2+ years related work experience
• Associates degree preferred.
• Experience working within call centers, customer service and/or insurance experience preferred.
• Ability to learn a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources.
• Ability to multi-task with proficient computer skills.
• Strong analytical, organizational, problem solving, attention to detail and decision-making skills.
• Ability to meet or exceed established measurements.
• Fully proficient in upholding confidentiality.

Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $34900 - $48000 / year Additional Information:

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