Job description

Responsibilities are to be accountable for the overall implementation of the Customer Care Experience with the Woodside Customer. Ensure timely response to all warranty concerns and have a passion for excelling in customer satisfaction. Passion for delivering service levels above customer expectations is a must. Highly adaptable and extremely quick thinking on their feet. Self-motivated with the ability to work independently

Responsibilities (Including but not limited to)

• Organizes and prioritizes written lists of warrantable items to be completed
• Works closely with Sales, Purchasing and Construction Teams to ensure the timely and comprehensive follow-up to homeowner specifications and concerns
• Manages warranty cost controls by having a complete knowledge of all scopes of work
• Manages trade accountability, defines Woodside Homes warranty standards for buyers and works with Construction Superintendent on the delivery of completed homes
• Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors
• Verifies work progress and completion of assigned vendor tasks
• Responsible for following up with customers to ensure complete satisfaction of warranty preservations
• Assigns accountability for expenses/back changes as based on detailed inspection of work and compliance with Woodside policies and procedures

Candidates Will Need to Meet the Following Qualifications:

• High school diploma or equivalent
• Minimum of five years of customer service or construction experience
• Superior verbal communication skills
• Strong ability to multi-task
• Outgoing, professional demeanor with the ability to establish and maintain effective relationships
• Computer literacy and an understanding of accounts management tool like JDE, Hyphen or equivalent will be highly regarded
• Minimum of 5 years' experience in a customer – facing role: with achievements in customer satisfaction metrics
• Strong desire for continued growth and learning

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Folsom, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)

Work Location: One location

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