Welcome Home! Build your career with Lennar:

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

• Evaluate trade partners and product performance. Provide ongoing information to manager as it relates to quality of workmanship and details.
• Work with Department Manager on special projects as needed: i.e. Legal dismissal process. Solicit and meet with litigants in their respective areas. Evaluate construction defects vs homeowner maintenance. Negotiate an acceptable scope of work in exchange for the customer removing themselves from lawsuits.
• Mentor new hire associates through a continual training program; including but not limited to use of SalesForce, Build Pro, DocuSign, TLCs, Virtual Customer Care, construction cross training, building practices, and basic customer care daily responsibilities.
• Communicate effectively and clearly with Lennar Homeowners, Field Associates and Trade Partners.
• Assist Customer Care Reps with challenging homeowners and elevated situations.
• Provide input and share customer care best practice processes and cost saving strategies.
• Work with the Department Managers on special projects as needed.
• Participate and attend department meetings as requested.
• Perform all other duties as assigned.
• Review Qualtrics Daily, communicate with homeowners who provide negative comments and provide feedback to management team.
• Perform Phase Evaluations on Communities where directed by Lennar Senior Management.
• Assist Area Managers in the day to day management of Customer Care Associates.

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  Seven (7) years of homebuilding and/or similar customer service experience required
• High school diploma or GED preferred but will accept equivalent work experience
• Valid driver’s license
• Excellent communication skills, verbal and written
• Strong organizational and interpersonal skills
• Must be able to be professional in situations involving homeowners/trade partners
• Maintain regular attendance and punctuality relative to daily work schedule is required
• Must be able to work a flexible work schedule, which includes “on-call” work
• Detail oriented, work well under pressure, capable of handling multiple tasks with simultaneous deadlines
• Experience with water intrusion/special construction defects a plus
• Valid, unrestricted Motor Vehicle License
• Interact well with co-workers
• Understand and follow company policies and procedures
• Strong work ethic
• Accept constructive feedback
• Team player

Life at Lennar!

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

• Health Insurance - Medical, Dental & Vision
• Vacation – up to 3 weeks of vacation per year upon hire
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Home Purchase Discount for Associates
• Associate Assistance Plan
• Everyone’s Included Day
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

• The *median base compensation for this position is estimated to be $36.91/hour, subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion.

• The median amount may be greater or less than the average salary.