Job description
Overview:
Provide accurate and complete shipment information to customers as detailed by terminal operating system.
Additional Responsibilities include:
Job Requirements:
Mid-Atlantic Terminal is currently seeking a qualified candidate to fill the role of
Customer Care Coordinator within the Customer Service department at our Baltimore, MD terminal office. This position is responsible for the flow of accurate information to all Operations and Finance personnel within the company, as well as manufacturers and customers. This includes checking on cargo clearances and dispersal of information pertinent to carrier pick-ups and delivery of freight, fulfilling customer requirements and following state and federal regulations.
Job Description:
Provide accurate and complete shipment information to customers as detailed by terminal operating system.
Review terms of payment with customers and advise of COD or pre‑payment requirements.
Advise Operations of special customer requirements such as crane appointments, tire mounting/unmounting , etc.
Advise carriers of all document requirements necessary for terminal check-in process.
Communicate specific pick up or delivery times and advance notice of special requirements such as crane loading or unloading, scheduling work crews, special delivery arrangements as related to expiration of "free time."
Provide Dundalk Guideline documents to carriers not familiar with TWIC & E-Modal process.
Additional Responsibilities include:
Data entry skills with exceptional attention to detail.
Professional and courteous telephone manners and patience. Ability to handle heavy customer contact each day throughout the day.
Strong organizational skills with the independent ability to prioritize work.
Must have problem resolution, decision-making, and general negotiation skills with customers.
Job Requirements:
High school diploma or equivalent with a focus on business and/or communication.
Previous customer service experience required.
Transportation experience preferred, but not required.
Ability to work Monday through Friday, 8:00a to 5:00p with a one-hour lunch break. Additional hours may be required during peak business periods.
Must be deadline oriented and able to work in a potentially stressful environment.
Ability to sit at a desk and computer and perform data entry tasks continually through each day.
Proficiency in Microsoft Office to include Word, Excel, Outlook, and Teams required.
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