Job description
Join our impactful and analytical Finance team! Our Finance department is comprised of experts in accounting, tax, credit, financial planning and analysis, and more. We play an integral role in the success of our business by supporting our vendors, customers, and internal co-workers.
Overview:
What's In It For You?
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Overview:
- Issue Return Merchandise Authorizations (RMAs) within Return Policy Guidelines for products purchased from SYNNEX.
- Handle complex customer requests electronically or by phone by leveraging vendor knowledge for the timely and correct resolution of escalated RMAs.
- Monitor the time to resolution of customer inquiries pertaining to Return Authorizations and Short, Damaged or Lost Shipments with limited to no guidance.
- Gather and analyze information relevant to customer's issue/concern and engage/interact with appropriate departments (Warehouse, Product Mgmt., Sales, Traffic, etc.) to facilitate prompt resolution.
- Maintain a positive attitude in all situations and the ability to keep the Customer Service team focused on best-in-class Customer Service.
- Through highly effective and efficient verbal and/or written communications: research and resolve customers' requests on initial contact or with minimal subsequent follow-up communications; seek pertinent level of detail upfront for proactive problem solving.
- Act as a corporate liaison proving to be instrumental in establishing effective working relationships between other departments and Customer Service through structured continuous improvement programs with an end goal of best-in-class experience for the customer.
- Identify potential areas for financial and operational risk or shrinkage and escalate to management accordingly.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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