Job description

TITLE: CUSTOMER SERVICE REPRESENTATIVE

General: The Customer Service Representative must be knowledgeable of all equipment and supplies provided by Medic Sleep Care and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks relative to the order intake process in a friendly, professional manner. Responsible for knowledge of third party reimbursement issues.

Responsible

To: General Territory Manager

Qualifications

Physical:

• In an average 8 hour day the employee sits 6 hours. (These hours include up to 6 hours of data entry/phone work.)
• Must be clean & neat in personal appearance.

Education:

• High school diploma or G.E.D. equivalent preferred.

Experience/Knowledge/Personality:

• Able to function as a polite and cooperative team member with a positive attitude.
• Good computer skills required.
• Good oral and written communication skills.
• Must be detail oriented.
• Able to work independently with minimal supervision.
• Able to handle multiple tasks with numerous interruptions.
• People sensitive personality with a desire to help others.
• Able to maintain confidentiality.

Responsibilities

and Duties:

• Balance till daily and assist with bank deposit preparation as needed.
• Answer incoming phone calls, take customer orders and key order into computer as appropriate.
• Maintain open communications and confidentiality with customers and referral sources.
• Responds to customer questions and concerns.
• Assist walk-in customers with retail sales and orders and be knowledgeable of supplies, prices and reimbursement.
• Obtain insurance information and verify according to company guidelines.
• Prepare appropriate documentation for billing.
• Key all documentation into the computer, verify all information for completeness and accuracy.
• Be familiar with order confirmation process and provide back-up as needed.
• Assist in maintaining inventory and presenting an organized retail area.
• Responsible for multiple branch coverage as needed.
• Responsible for attendance at in store in-services and to attend other in-services per company or managers request.
• Performs other duties as deemed appropriate by management.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Precautions are being taken for the health and safety of our clients and employees.

Ability to commute/relocate:

• Fayetteville, AR 72703: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.