Crisis Services Coordinator

JOB DESCRIPTION

Job Classification: Crisis Care Center Crisis Services Coordinator

Working Title: Crisis Services Coordinator

The Crisis Care Center is designed to provide crisis stabilization to individuals experiencing a behavioral health and/or substance use crisis and reduce pressure on local emergency departments. Once the crisis has been resolved and the individual has been stabilized, they will be linked with a community mental health provider for on-going services. This is a responsible administrative position assisting with the general management of the day-to-day operation of the Crisis Care Center including training, incident reporting and safety. This position requires knowledge of program operations, ADMH standards and agency policies and procedures. Organizational skills are essential to ensure the smooth and continuous flow of documentation responsibilities as well as clinical services throughout the Crisis Care Center. Work requires initiative and independence in the handling of delegated administrative duties. This employee is responsible for the ongoing monitoring of compliance with the ADMH standards and the QA process for consumer chart and documentation. This position assists with the planning, operation, performance improvement and accountability of the Crisis Care Center.

Supervised by: Crisis Care Center Director

Employees Supervised: Peers, Security, Transporters

Division: Crisis Care Center

PRIMARY JOB FUNCTIONS:

Assist with the overall planning, coordination, scheduling, and operation of the Crisis Care Center

Creates data collection, tracking and analysis systems to ensure key performance measures are met, to include both clinical and financial

Provides the Crisis Care Center Director and others the necessary data and reports to measure effectiveness and efficiency including submitting agency and Therap Incident reports to ADMH

Work directly with the Crisis Care Center staff to coordinate crisis care center services and admissions/discharges with law enforcement and EMS personnel

Responsible for the storage, protection and accountability of client records and information

Responsible for assisting with maintaining the center’s compliance with standards established by JBS, the Alabama Department of Mental Health, Medicaid agency and any other entities that have oversight responsibility for the Crisis Care Center

Hire and supervise non-clinical staff

Responsible for training Crisis Care Center new hires, ongoing trainings (i.e., CPR/First Aid, Therapeutic Options, Incident Reporting and Crisis Care Center specific trainings)

Act as safety officer and identify issues/solutions to resolve safety concerns at the Crisis Care Center (i.e., consumers, staff, visitors, vendors etc.) and provide recommendations and reports as needed.

Oversees and assists with the day-to-day monitoring of consumer transportation needs back to the community and ensure the maintenance/upkeep of vehicle and equipment

Assist with the coordination of ongoing care with emergency departments, hospitals, community health/mental health providers

Acts as the Community Resource Specialist for JBS

Represents JBS on various task force groups, meetings and committees

Provides direct services as required

Other duties as assigned

MINIMUM QUALIFICATIONS:

Bachelor’s degree in human services, or bachelor’s degree in any field accompanied by a minimum of 5 years of experience required, 10 years preferred working in the field of mental health supporting service providers

Experience with electronic health record entry and maintenance

Valid Alabama driver’s license and driving record acceptable to agency automobile insurance carrier for inclusion on agency policy.

Certification as a Therapeutic Options Trainer to support activities of the Crisis Care Center preferred

KNOWLEDGE, SKILLS and ABILITIES:

Demonstrable knowledge of sound mental health practices and procedures

Ability to implement and monitor policies, procedures, and program objectives

Experience in medical/social service records and computerized data storage and organization

Extensive knowledge of both ADMH and Medicaid standards for supported documentation and billing requirements involved with the provision of client services

Extensive knowledge of local resources for care and services

Demonstrable communication skills - both written and oral

Strong interpersonal skills, ability to easily adjust to changing demands and priorities with composure and professionalism

Ability to work cooperatively within the Crisis Care Center staff and with other JBS programs and agencies

Demonstrable organizational/time management/teaching/supervisory skills

Ability to organize, coordinate and manage the activities of the Crisis Care Center program operations