Job description
We think every island paradise should have three things: sun, sand—and tons of palm trees. Good news: at Loews Royal Pacific Resort at Universal Orlando Resort™, we’ve got all three, plus so much more. Guest can enjoy a South Seas vacation without sailing halfway around the globe and feel the excitement of a time when adventurous travelers first island-hopped the South Pacific.
This position is responsible for the overall management of the respective restaurant, to include: staffing, training, scheduling employees, planning and coordinating al restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.
Job Specifics
- Greets and seats guests as needed and ensure total guest satisfaction
- Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
- Provides floor coverage as needed
- Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
- Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
- Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
- Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
- Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
- Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
- Directs staff towards the goals of the Loews Corporation as defined by management
- Ensures proper handling of guest checks and payment transactions
- Intercedes and/or fills in for employees should need occur
- Trains or supervises the training of all department employees
- Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
- Is polite, friendly, and helpful to the guests, management and fellow employees
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with safety regulations and procedures
- Complies with hotel policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Other duties as assigned
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