Learn about the Division: https://archives.ncdcr.gov
Learn about our emplo yee perks/benefits: https://oshr.nc.gov/state-employee-resources/benefits

Primary Purpose of the Position:
The primary purpose of the position is to provide research assistance to genealogists, historians, scholars, legal professionals, and state and local government officials in the use of public records, private manuscripts, maps, and special collections.

Key Responsibilities:

• Providing research and documents needed to assist genealogists, historians, academia, legal professionals, and government agencies. These include wills, estates, marriages, deeds, tax and court records, and various special collections.
• Fulfillment of Xerox, microfilm, and digital reproduction requests.
• Create, amend, and develop finding aids or pathfinders that may assist patrons in their research.
• Assist in other projects maintained by Public Services, such as research and bibliographic files and microfilm room.
• Assist with arrangement and description assignments and other special projects.
• Applies strong written and oral communication skills and great attention to detail to ensure the accuracy and prompt response to correspondence requests.
• Ability to work in an archives or special collections environment.
• Ability to work independently as well as work cooperatively with the Public Services Unit and the general public.
• Ability to exercise sound judgement when required to complete multiple tasks.
• Demonstrates the ability to deal courteously, but firmly, with the general public; to act quickly and intelligently in a variety of situations; to follow oral and written instructions and express oneself clearly in writing and orally.
• Ability to interpret program policies, rules, regulations, and procedures for organizational personnel, other agency’s personnel, and the general public.
• Ability to analyze problem areas of work and recommend solutions to supervisor; establish and maintain effective working relationships with staff, departmental officials, and the general public.

The Division of Archives and Records is the agency responsible for preserving the documentary heritage of the state. Under the direction of NCGS §121, the division is mandated to “collect, preserve, and administer” both public records and “private and unofficial historical records and other documentary materials relating to the history of North Carolina”.

The Public Services Unit of the Collection Services Section is responsible for reference services to historians, scholars, state and local officials, lawyers, land surveyors, genealogists, and the general public who have need to consult the public records, private manuscripts, maps, and special collections in the official custody of the State Archives of North Carolina. The Public Services Unit, through its reference and correspondence subunits, functions as the primary public reference access point for the division. This position provides these services through personal consultation, telephone, online, and mail inquiries with copy and certification services provided as mandated by G. S. §121-5 and G. S. §132-9.

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z. The Arts to the Zoo, and so much else – parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library and Archives, historic preservation, land and water stewardship, and more. These places, and the ideas they represent, create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history. We encourage you to apply to become a part of our team.

Check out this amazing video about our department.

Knowledge, Skills and Abilities / Competencies

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. In order to qualify for this position, you must meet ALL the following KSA's listed below:

• 
  Demonstrated knowledge of North Carolina history, its people, and places.
• Basic familiarity of the structure of state government.
• Demonstrated knowledge of office practices, techniques, and technology.
• Demonstrated knowledge of standard archival practices, including familiarity with the functions of an archives or library research room.
• Demonstrated knowledge with referencing records requested by the general public.
• Must be able to lift 40 pounds.
• Must be available to work Saturdays on a rotational basis.

Minimum Education and Experience Requirements