Job description
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account!
Current Employees of EBNHC - Please use the internal careers portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.
Time Type:
Part timeDepartment:
RegistrationAll Locations:
East BostonDescription:
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule Saturday-Sunday 4:00 pm - 12:00 am, Bilingual required English/SpanishEssential Duties and Responsibilities:
- Check-out appointments and create follow up visits or recalls.
- Book, cancel and/or reschedule appointments as needed for patients walking in.
- Answer Phones.
- Document clear and concise telephone encounters or RX refill request and route appropriately.
- Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
- HS Diploma/GED.
- Minimum of 1 year customer service and/or administrative experience.
- Excellent written and verbal communication, judgement and problem solving skills.
- Bilingual fluency Spanish/English required.
- Knowledge of medical terminology and experience working with electronic medical record technology a plus.
- Proficient in Microsoft Office Suite.
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