Job description

The Convention Call Center Representatives are well-informed, courteous team members who will provide customers (both internal and external) with excellent service and support. They will answer all incoming sales lead calls and direct customers to the appropriate sales teams/managers. They will follow a decision tree to delegate leads as well as various other systems to track leads and communicate with customers and the sales team. They will assist with other related functions as determined by management.

Job Functions:

• Maintains high level of service skills so as to meet department standards in areas such as Quality Assurance, Customer Surveys/Feedback and other standards as determined by management.

• Performs tasks such as answering calls, data sorting, data input and other tasks as determined by management at a high level in a fast paced, high volume environment.

• Clearly communicates and demonstrates enthusiastic service.

• Meets department punctuality, adherence and attendance guidelines.

• Handles all in coming customer transactions promptly, efficiently, accurately and professionally.

• Meets department appearance guidelines.

• Safeguards customer confidentiality and privacy in accordance to company and department standards.

• Is team oriented and assists with special projects and/or additional duties as directed by management.

Qualifications:

Education:

• High School Diploma or equivalent required

Experience:

• 1-yearCustomer Service or Sales experience. Must have stable work history and be computer literate.

Abilities:

• Must be able to type.

• Must be 18years of age or older.

• Must demonstrate strong verbal and written communication skills and

• Must have a pleasant speaking voice, enthusiasm and present oneself in a professional manner.

• Must demonstrate strong service and possess a friendly demeanor and enjoy interaction with customers, both internal and external.

• Must be able to read, write, speak and understand English.

• Must be able to work in high and low stress areas.

• Must be able to maintain a flexible work scheduled based on business demands.

• Must be able to work in close quarters.

• Must be multi-task oriented.

• Excellent interpersonal, communications, team building and problem solving skills are required.

• Must be able to work with minimal supervision.

• Ability to perform full duties of dexterity and visual perception

• Maintain a clean and organized work environment.

• Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the LV Regional Contact Center.

Desired Skills:

• Hotel Sales Administrative Experience

• Knowledge of Windows based PC Applications

• Some experience with Delphi, LMS and /or Microsoft Windows

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)

Work Location: One location

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